Customer Service
Have a customer service related question?
Check below for our most frequently asked customer service questions and answers. There are also product related FAQs in the Learning Center.
Need a form?
Look below for some of the most frequently requested forms.
Can’t find what you need?
Please send us an email or call toll free at 888-349-7309 - we’ll be happy to assist you.
Frequently Asked Questions
- Questions about contact numbers
- Questions about my billing / payments
- Questions about my policy
- Questions about information security
- Questions about AAA Auto Club and AAA Life Insurance Company
- Form Download Center
Questions about contact numbers
What is the phone number for the customer service department?
888-349-7309
How can I send an email to the customer service department?
Please visit the Contact Us page for relevant emails addresses.
What are the fax numbers for the customer service department and the claims department?
General Customer Service Fax Number:
888-223-6534
Claims Fax Number:
888-223-1509
What is the physical mailing address that I should send correspondence to (with the exception of billing information which has a P.O. number listed on the return envelope)?
AAA Life Insurance Company
17250 Newburgh Road
Livonia, MI 48152
Questions about my billing / payments
Can I pay my bill online?
No, unfortunately at this point we do not have the capabilities to take payments online, but we can take payments by phone. Please call our customer service department at 888-349-7309.
Will I get a confirmation number when I pay online or by phone?
No, at this point our system does not generate a confirmation number because the payments are not considered automatic payments and can take up to three business days for the transaction to be completed. By request, we will send payment verification once payment clears.
Is there a charge for making payments by phone?
No, there is no charge.
What is a grace period and how long is it?
The length of time after a premium is due and unpaid during which the policy, including all riders, remains in force. If a premium is paid during the grace period, the premium is considered to have been paid on time. The grace period for all AAA Life Insurance Company policies is 31 days after the due date.
If I make a mistake and double up on payments, can I get a refund or is it applied to future payments?
Depending on the type of insurance policy, the situation may vary. Please contact our customer service department at 888-349-7309 for more specific information relating to your policy.
Why is the address on the premium due notice different from the address on the enclosed envelope?
The address listed on the return envelope is a P.O. Box address that will be sent directly to a bank for processing. The address on the premium due notice is the physical address of our corporate office where correspondence is sent.
Which credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.
Can I set up my account for automatic payments?
Yes. To set up your account for automatic payment from a credit card, authorization can be given either over the phone or in writing. To give authorization over the phone, call our customer service department at 888-349-7309. To give authorization in writing, fill out the Automatic Premium Payment Authorization form and mail to the correspondence address listed above. You may also fax the form to 888-223-6534.
To set up your account for automatic payment from a checking or savings account, authorization must be given in writing. Fill out an Automatic Premium Payment Authorization form and mail it along with a voided check to the correspondence address listed above. You may also fax the form to 888-223-6534.
Questions about my policy
Can I access my policy information online?
No. Unfortunately at this time, policies are not accessible online.
How do I make an address change?
Address changes can be completed either over the phone or in writing. To change your address over the phone, call our customer service department at 888-349-7309. To change your address by mail, mail us with the new address at the correspondence address listed above.
How many beneficiaries can I have?
Beneficiaries are not limited as long as the percentages equal 100% for primary beneficiaries and 100% for contingent beneficiaries.
How do I cancel my policy?
A cancellation must be in writing and must include the signature of the owner(s) of the policy and must be dated. Please send your cancellation letter to the correspondence address listed above.
What is the claims process?
A written notice of a claim for a loss covered by a policy must be submitted to AAA Life Insurance Company by mail to the correspondence address above or faxed to 888-223-1509. We will then provide the claimant with a claim form and instructions regarding the proof of loss requirement and the materials that will need to be submitted in order to evaluate the claim. Upon receipt of the necessary documentation, the claim will be reviewed and valid claims will be paid.
Can I call about my spouse/child/parent's policy?
Due to federal privacy law, we must speak with the owner of the policy and obtain authorization to give information regarding their policy. If the owner gives authorization by phone it will only be valid for a single day. Authorization for an extended period of time must be in writing and signed and dated by the owner of the policy. Mail any authorization to the correspondence address listed above.
Can I make changes/obtain information on my spouse/child/parent's policy if I took out the policy and I pay the premiums?
Due to federal privacy laws, we must speak with whomever is listed as the owner of the policy. If you are the owner, you can make changes and obtain information. If you would like to change the ownership on a policy, please have the owner of the policy contact the customer service department at 888-349-7309. If you merely want to be authorized to obtain information about a policy, please see the previous question above.
Questions about information security
Is my information secure?
Yes, we have security capabilities to help secure your information on our systems. Also, we use secure phone lines to ensure the safety of your policy information.
Questions about AAA Auto Club and AAA Life Insurance Company
Who can I speak to about my AAA Motor Club membership?
For any information regarding your AAA Membership, you must contact your local AAA Auto Club.
What is the difference between AAA Life Insurance Company and AAA? Are they the same company?
AAA Auto Club and AAA Life Insurance Company have the same brand name, but are not considered the same company. Although AAA Life Insurance Company is a part of AAA Auto Club, AAA Life Insurance Company only handles life insurance or travel accident policies issued by AAA Life Insurance Company and does not have access to AAA Auto Club membership information.
AAA Auto Club and AAA Life Insurance Company do work very closely together to help service AAA members.
Form Download Center
Most Frequently Requested Forms
- Authorization for Release of Information
- Automatic Premium Payment Authorization
- Change of Ownership - Life Insurance
- Request for Change - Beneficiary or Name
- Transfer of Ownership - Annuities
