Coronavirus Customer Information
At AAA Life Insurance Company, the health, safety, and wellbeing of our policyholders, employees, and the communities we serve are our top priorities as we monitor the ongoing coronavirus (COVID-19) situation. As COVID-19 continues to create unprecedented considerations and the global health and financial market situation evolves, we are closely monitoring the news and guidance from the most reliable national and international sources to assess and update our organizational policies.
Because of our longstanding financial strength and stability, we are confident in our ability to serve our policyholders as we weather this unprecedented event. Our planning and foundational resilience allows us to continue to deliver upon our promise to provide financial security and peace of mind to members.
We are here to support our customers and policyholders. At this time, you are encouraged to use the eServices options or click to chat on our website for assistance. If you have an urgent need, you can contact our Member Services department toll-free at 1-800-624-1662. Due to unprecedented high call volumes, you may experience a longer wait time than usual and your patience is appreciated.
We thank our policyholders and AAA members for placing their trust in AAA Life.
New Jersey Policyholders: Click to view an important notice.
Washington D.C. Policyholders: Click to view an important notice.
Q: I already have a policy with AAA Life. Am I still covered/will you cover claims related to COVID-19?
Our life insurance policies cover death claims due to complications of COVID-19 similar to death claims as a result of any other infectious cause (like the seasonal flu or bacterial meningitis). This is applicable for our life insurance plans only and does not apply to accident plans. Please refer to the details of coverage in your policy from AAA Life. If you need another copy of your policy, please let us know and we would be happy to provide you with a new copy.
Q: I am in the middle of the medical exam process for a policy application with AAA Life. Can my application move forward?
If you have already completed your health screening for life insurance, your application will continue to be processed. If you have not yet had your health screening, you may experience a longer wait time as the medical exam companies experience a higher than usual volume of appointments. If you have other questions about your application, please contact your agent directly.
Q: Will you insure a person who has been diagnosed with coronavirus?
If you are applying for life insurance and have been recently (in the last 4 weeks) diagnosed with COVID-19, you will not qualify for coverage at this time. You are welcome to apply for coverage after making full recovery from the illness. AAA Life assesses each individual life insurance application individually based on prudent underwriting guidelines. We appreciate our applicants disclosing all available information about their health at time of application.
Last updated on 4/15/2020